Some also sought upgrades to their service as the pandemic unfolded: 29% of broadband users did something to improve the speed, reliability or quality of their high-speed internet connection at home since the beginning of the outbreak. And for 40% of Americans, digital tools have taken on new relevance: They report they used technology or the internet in ways that were new or different to them. There have also been upticks in the shares who say the internet has been essential in the past year among those with a bachelor’s degree or more formal education, adults under 30, and those 65 and older.Ī large majority of Americans (81%) also say they talked with others via video calls at some point since the pandemic’s onset. The share who say it has been essential – 58% – is up slightly from 53% in April 2020. The vast majority of adults (90%) say the internet has been at least important to them personally during the pandemic, the survey finds. adults conducted April 12-18, 2021, reveal the extent to which people’s use of the internet has changed, their views about how helpful technology has been for them and the struggles some have faced. Results from a new Pew Research Center survey of U.S. For some, technology played a role in this transformation. Public health authorities recommended limits on social contact to try to contain the spread of the virus, and these profoundly altered the way many worked, learned, connected with loved ones, carried out basic daily tasks, celebrated and mourned. It shut down schools, businesses and workplaces and forced millions to stay at home for extended lengths of time. The coronavirus has transformed many aspects of Americans’ lives. Here are the questions used for this report, along with responses, and its methodology. The first three themes mentioned in each open-ended response, according to a researcher-developed codebook, were coded into categories for analysis.
Quotations may have been lightly edited for grammar, spelling and clarity. Read more about the ATP’s methodology.Ĭhapter 1 of this report includes responses to an open-ended question and the overall report includes a number of quotations to help illustrate themes and add nuance to the survey findings. adult population by gender, race, ethnicity, partisan affiliation, education and other categories. The survey is weighted to be representative of the U.S. Everyone who took part is a member of the Center’s American Trends Panel (ATP), an online survey panel that is recruited through national, random sampling of residential addresses. For this analysis, we surveyed 4,623 U.S. This report focuses on American adults’ experiences with and attitudes about their internet and technology use during the COVID-19 outbreak. Pew Research Center has a long history of studying technology adoption trends and the impact of digital technology on society.
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